We’re a passionate bunch here at EER, that's because we love what we do!
Whether we are in the B2B Team assisting businesses achieve maximum results or the Education Team providing enrolment and support services to see you landing your dream job - every thing we do is done with enthusiasm and care.
In every sense we are an extension of your existing team. Our only purpose is to help you move your business forward. So let us introduce ourselves to you.
Sales Team Leader
A little more about our Managing Director -
Joshua has over 14 years sales and marketing experience working for numerous organisations operating in different industries. Joshua has an intimate knowledge of contact centre management and operations, customer experience management, delivering strategies and change across complex organisations and building high performing teams. Most recently Josh built a new $100 million division within one of Australia’s largest private registered training organisations. Joshua also created a high performing sales, engagement and retention contact centre within this organisation and achieved best practice sales results, improved customer retention by over 20% and reduced complaints by 50%.
Joshua was instrumental in this contact centre being named QLD Contact Centre of the Year 2014 under 30 FTE and a finalist at the National Awards hosted by Auscontact Association. Prior to this position, Joshua led a B2B manufacturing company to a National Customer Service award at the Customer Service Institute of Australia Awards and was also recognised as a national finalist for Customer Service Manager of the Year.